![]() ![]() Research and resolve customer disputes and complex customer escalations.Adjust billing parameters as needed in case of contract changes.Process billing set-up for customers accurately and timely for invoice runs.Is accountable for individual results and impact on the team. Works with moderate supervision/guidance. Interfaces with multiple operational groups across the business unit and with outside clients to obtain and secure accurate data for billing and customer service requests. Manages customer account set up for billing in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. Responsible for supporting order management and customer billing. Proficient in Office 365, SAP, Process Director, CCMS, SharePoint, ECM, and SmartSheet Forms.Must possess initiative, decision-making skills, and problem-solving abilities.Must have the ability to identify issues, analyze data, develop, recommend, and implement solutions.Must have the ability to interpret accounting and financial theories and apply them in problem-solving.Good knowledge of “generally accepted accounting principles”.Can communicate complex technical information in a clear and concise manner to technical and non-technical audiences.Works with minimal supervision and direction.Construction contract billing experience preferred.A minimum of 2 years of relevant experience required.BS/BA degree in Accounting, Finance, Business Administration, or equivalent experience. ![]() Use Smartsheet and SharePoint tools to track invoice processing and maintain contract files.Work closely with accounts payable and supply management to resolve invoice/PO issues impacting timely payments.Collaborate with invoice approvers and vendors/contractors to ensure proper invoice billing format and contract compliance. ![]()
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